Refund Policy

If you are a new paying customer and you are not satisfied with Deskmantle, you may request a full refund within 14 days of your first paid charge. No justification required.

Subscription renewals (monthly or annual) are generally non-refundable. As a courtesy, we will refund an annual renewal charge if you contact us within 7 days of the renewal date and you have not made substantial use of the Service during that period.

You can cancel your subscription at any time from your account settings. Cancellation stops future billing; you retain access until the end of the current billing period. Cancelling does not automatically trigger a refund for the current period.

• Usage-based charges that have already been consumed (AI minutes, SMS sends, phone calls) • Third-party pass-through costs (Twilio numbers, domain registrations, paid add-ons) • Accounts terminated for violation of our Terms of Service

Email billing@deskmantle.com from the email address on your Deskmantle account. Include your account email and the approximate date of the charge. We will respond within 2 business days.

Approved refunds are issued to the original payment method via our payment processor, LemonSqueezy. It typically takes 5–10 business days for the refund to appear on your statement, depending on your bank.

We may update this Refund Policy from time to time. Changes apply to charges made after the effective date.

For refund questions, contact us at: Email: billing@deskmantle.com Website: https://deskmantle.com